PT Indo Sultan Jaya respects your privacy. This policy explains what information we collect when you use this website or contact us, and how we handle it.
Information we collect
We collect the details you provide through our enquiry and sample-request forms — such as your name, company, work email, country, product of interest, estimated volume, incoterm and destination port — along with any message you send.
We also collect basic technical data (for example IP address and browser type) and use cookies to keep the site working and to understand how it is used.
How we use it
To respond to enquiries, prepare quotations and specification sheets, arrange samples, fulfil orders, and improve our website and service. We process this information on the basis of your request and our legitimate business interests.
Sharing
We do not sell your personal data. We share it only with service providers who help us operate — such as hosting, email and logistics partners — under appropriate confidentiality obligations, or where required by law.
Cookies
Our site uses cookies for essential functionality and basic analytics. You can control or disable cookies through your browser settings.
Data retention
We keep enquiry and customer information for as long as needed to serve you and to meet our legal and commercial obligations.
Your rights
Subject to applicable law, you may request access to, correction of, or deletion of your personal data. Contact us using the details below.
International transfers
As an exporter serving customers worldwide, your information may be processed outside your country, with appropriate safeguards in place.
Contact
Questions about this policy? Email info@indosultan.com.